FAQ

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1) How do I STOP the service?

2) How do I subscribe to the service?

3) What are the costs of the service?

4) How many questions are there?

5) How long does the service go on for?

6) I did not know this was a subscription service?

7) I did not subscribe to this service, why am I receiving messages?

8) I thought this service was ?

9) My underage child has subscribed to this service.

10) Email

11) Pop-ups

12) I don't know the keyword!

13) How do I know if I've won?

14) My question is not listed in the FAQs!

 

1) How do I STOP the service?

There are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending 'STOP' to the shortcode you are receiving messages from- either 60555 or 81121. By sending cancellation to either one of the codes, you will be unsubscribed for all services.
2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to info.uk@wixawin.com. You will be unsubscribed within 24-hours (between business hours, otherwise on Monday after the weekend).
3: Via telephone help line: customers can call the live help line number 020 3519 2189 (free charges during business hours). The customer will be unsubscribed within 24-hours (on business days).


2: Via e-mail: You can send an e-mail containing the valid and correct mobile number that needs to be unsubscribed to info.uk@yepp-yepp.com. You will be unsubscribed within 24-hours (between business hours, otherwise on Monday after the weekend).


3: Via telephone help line: customers can call the live help line number 020 3519 2189 (free charges during business hours 9am-5pm). The customer will be unsubscribed within 24-hours (on business days).


2) How do I subscribe to the service?
You can only subscribe to our service by completing the following stages. NOTE that you cannot subscribe to our service if you do not complete the full stages.
(Stage 1) You encounter our online advertisement in which the terms and details of our service are clearly displayed. In some advertisements you are required to answer a question on the advertisement webpage or play a game.
(Stage 2) You will be redirected to our sign-in page where you must enter a valid UK mobile number.
(Stage 3) You receive a free message (SMS) which contains a request of confirmation and at the same time you will encounter our online advertisement displaying the confirmation path (by sending a keyword to a shortcode).
(Stage 4) You must send a correct keyword to the promoted Short Code.
(Stage 5) You are subscribed to our (brand) service and receive a free message with necessary information followed with digital content downloads at premium rate.

3) What are the costs of the service?
The cost of Yepp-Yepp subscription are £4.50 per week, £1.50 per message and 3 messages per week received from 60555. If you are receiving messages from 81121 you are charged at £4 per week, £1 per message and 4 messages per week.

4) How many messages will I receive?
The service consists of 3 (three) premium text messages sent to you every week from Short Code 60555, and  4 (four) premium text messages sent to you every week from Short Code 81121. Each message contains a URL to our mobile content database, where you can download digital content for your mobile phone. Sign-up fee is applicable at £1 for short code 81121 and £1.50 for short code 60555.

5) How long does the service go on for?
This is a subscription service. The service will go on until you unsubscribe from the service.

6) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

7) I did not subscribe to this service, why am I receiving messages?
We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember sending the message. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.

8) I thought this service was ?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional material.

9) My underage child has subscribed to this service.

To unsubscribe your child from our service directly, send a text message stating 'STOP' to the promoted Short Code, either 60555 or 81121.  For other methods of unsubscription, see FAQ 1.

10) Email
Yepp-Yepp does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a Yepp-Yepp offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an 'unsubscription' button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

11) Pop-ups
Some computer software is offered and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications.
Our affiliate networks can promote Yepp-Yepp services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information .
Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.

12) I don't know the keyword!
In order to answer our trivia quiz you will need to know the keyword for the quiz that you are playing. This enables our system to recognise which question you are answering. Keywords are mentioned in each text containing questions, just follow the instructions and you will be fine. For example, our message may contain the following "text PLAY A, PLAY B or PLAY C to 81121", here the keyword is 'PLAY', so by replying with 'PLAY A' you are answering with option A.

13) How do I know if I've won?
Winners will be contacted by phone and will be informed that they have won.

14) My question is not listed in the FAQs!

For all other questions: please send an email with your complaint to info.uk@yepp-yepp.com (don't forget to mention your mobile number in the email!).

Contact

Should you require further assistance please send an email to: info.uk@yepp-yepp.com
(Please do not forget to mention your mobile number in your email!).
You can also call our helpline: 020 3519 2189 (free charges during business hours).