FAQ

1) How do I subscribe to the service?

You can subscribe to the service by visiting our web landing page. After entering your mobile number you will be asked to confirm your subscription, either via text message (consisting keyword of the service to our shortcode) for Etisalat users or via entering a PIN code on the webpage for du users.

2) How do I unsubscribe from the service?
There are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending STOP to 1007. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to info.ae@yepp-yepp.com. You will be unsubscribed within 24-hours (between business hours, otherwise on Monday after the weekend).
3: Via telephone help line: customers can call the live help line number 8000 357 02 482 (Saturday-Thursday, 09:00-17:00). The customer will be unsubscribed within 24-hours (on business days).

3) What are the costs of the service?
The costs of the service are different per operator. For Etisalat users, the costs are 20 Dirhams per subscription (one-time fee). For du users, the costs are 10 Dirhams per week (5 Dirhams per SMS, maximum 2 SMS per week).

4) How many messages are there?
For Etisalat users, the service consists of only 1 message per subscription. Etisalat users will be given a link to his/her personal content portal (the link will be active for 30 days). For du users, the service consists of 2 messages per week. Du users will receive different mobile contents every time; the contents are continually refreshed.

5) How long does the service go on for?
The service is non-subscription service for Etisalat users, you will only be billed once when you sign up to the service. For du users, it is a subscription service. The service will go on until you unsubscribe from the service.

6) Du user: I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

7) I did not subscribe to this service, why am I receiving messages?
We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember sending the message. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.

8) I thought this service was free of charge?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional material.

9) My underage child has subscribed to this service.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating STOP to 1007. For other methods of unsubscription, see FAQ (2). Our website clearly states multiple times that our services are for contestants of 18 years and older only. When a contestant is below the age of 18, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval. Our services are according to the Code of Conduct made by the telecom operators.

10) Spam
Yepp-Yepp does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email. If you have signed up with such a network to receive promotional material via email, you could therefore receive a Yepp-Yepp offer. If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an unsubscription button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

11) Pop-ups
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications. Our affiliate networks can promote Yepp-Yepp services via these applications, which will appear as a pop-up in screen. Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge. Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows. Pop-ups are harmless and can be closed in the same way as every other window. If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.

12) My question is not listed in the FAQs!

For all other questions: please send an email with your complaint to info.ae@yepp-yepp.com (don't forget to mention your mobile number in the email).